Avis Ireland Shannon airport Complaint
Avis Dishonest Practices at Shannon Airport in Ireland - Avis Ireland
This was buried in the web site in small print. I planned on spending that additional amount upon arrival.
When I presented my printed and confirmed booking to the agent, she claimed she had something in her system that was about $400 dollars more than my booking. When I refused to pay more she kept trying to get the extra, claiming I did not have the insurance (which I did on the booking and had figured what the hidden extra should be), she claimed the euro to dollar confused me (which it didn't) and then said she would try to "help" me by only overcharging me about $300. All this took about an hour, after an overnight flight. I finally demanded to speak to the manager and was directed to board a van that took me to the manager. She took my original booking and confirmed it right away with no explanation as to what had just happened with the other agent.
I later learned from another agent that agents get a commission on additional services, etc. that they sell at the counter.
DO NOT RENT FROM AVIS, THEY TRY TO CHEAT YOU WHEN YOU PICK UP THE CAR.
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